At NEXGENADS, we are committed to providing exceptional video marketing services that exceed your expectations. We understand that circumstances may arise where you require a refund for services rendered. To ensure transparency and fairness, we have established the following refund policy:
Cancellation and Refund Requests
You have the right to request a cancellation and refund within 7 days of your initial payment if no services have been rendered or initiated. If services have already been initiated, a partial refund may be considered based on the extent of work completed and expenses incurred.
Refunds for Non-Delivery
In the rare event that we fail to deliver the agreed-upon services within the specified timeframe, you are eligible for a full refund of the amount paid.
Refunds for Unsatisfactory Service
We are committed to your satisfaction. If you are dissatisfied with the quality of our services, please contact us within 15 days of service delivery to discuss your concerns.
We will assess your concerns and, if valid, work towards a resolution or provide a partial refund at our discretion.
Refunds for Duplicate Payments
If you accidentally make duplicate payments for the same service, please inform us immediately. We will refund the duplicate payment after verification.
Refunds for Service Termination
In cases where you choose to terminate an ongoing service agreement, refunds will be considered based on the extent of work completed and expenses incurred up to the termination date.
Refunds Process
- To request a refund, please contact our customer support team at [contact email/phone].
- Refund requests must include the reason for the request and any relevant details.
- We will acknowledge your request within 5 business days and initiate the refund process if applicable.
- Refunds will be processed using the same payment method used for the initial transaction, unless otherwise agreed upon.
Refund Exceptions
- Refunds will not be granted for services that have been fully delivered and met the agreed-upon specifications.
- We do not provide refunds for change of mind or if the reason for dissatisfaction is not related to the quality of our services.
Dispute Resolution
- If a dispute arises regarding a refund request, we will work diligently to reach a fair and mutually acceptable resolution.
- If no resolution can be reached, both parties may seek legal remedies in accordance with applicable laws.
Modifications to the Refund Policy
NEXGENADS reserves the right to modify or amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By engaging with NEXGENADS and utilizing our video marketing services, you acknowledge and agree to adhere to this refund policy. We are committed to providing the highest quality services and ensuring your satisfaction to the best of our abilities. If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team for assistance.
Last Updated: 01 Sep 23
